Effective Date: August 9, 2021; Last Date Updated: February, 2023
In order to respond to and report to public health authorities in connection with the Covid-19 public health emergency, we are required to collect and share certain personal information about you with public health authorities. This information will be shared only with the public health authorities in compliance with applicable law, and may include:
Intrivo may also collect other personally identifiable information, such as your:
We collect information directly from you. This includes when you register for an account on our Site, enter a sweepstake or contest sponsored by us or one of our partners, or sign up for special offers from selected third parties. When you send us an email message or order and purchase products and services on our Site we also collect information. We also collect information using features on your smartphone. This includes when you submit a photo for test verification. If you grant access to your location, we also collect that information. If you enable Bluetooth connectivity, the On/Go application will collect weight and temperature measurements from connected devices that are provided as part of select services. Finally, this Site and, specifically, the On/Go application, uses your audio and microphone to allow you to have a conversation with a care guide if you use this feature.
We collect information from others. Our partners may give us information about you. This includes lab providers that perform tests that you request or that a clinician orders. It also includes from clinicians that review your test results and provide feedback and results. We may get information from your insurance provider. A current user may share your email and name with us if they purchase a test for your use.
We collect information passively. We use tracking tools like browser cookies and web beacons. We do this on our websites and in emails that we send to you. We collect information about users over time when you use the Site. This includes usage and browser information. We may have third parties collect personal information this way.
Intrivo collects and uses your personal information to operate its website(s) and deliver the services you have requested.
For example, Intrivo may use your personal information to:
Within our family of companies. We may share information with our parents, affiliates and subsidiaries. This includes future related companies.
Vendors and service providers. Intrivo may share data with trusted third-party service provider partners to help us provide you with services. This includes if we send you email or postal mail, provide customer support, or arrange for deliveries. This also includes vendors that deliver your products or medications.
Health Care Professionals. We may disclose your information to labs and other entities involved in providing you services. If you seek care, treatment or other services through the Site, a healthcare provider will have access to the information you provided in your intake form and account in order to provide you with services.
Other individuals or entities at your choosing. If you elect to share your test results with another person or your employer, the information in that result will be shared to whomever you choose to send the result.
As required by law. Intrivo may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Intrivo or the Site; (b) protect and defend the rights or property of Intrivo; and/or (c) act under exigent circumstances to protect the personal safety of users of Intrivo or the public. This includes for public health purposes such as reporting to regulatory bodies.
Merger, sale, or other asset transfer. We may transfer any information we have about you in the event we sell, transfer, or merge all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
We may share information for other reasons we may describe to you or as otherwise permitted by law.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Intrivo’s public message boards, this information may be collected and used by others.
The Site may use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Intrivo pages, or register with Intrivo site or services, a cookie helps Intrivo to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Intrivo website, the information you previously provided can be retrieved, so you can easily use the Intrivo features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Intrivo services or websites you visit.
We may also combine information we get from a third-party with information we already have, and we may combine information that we have collected offline with information we collect online.
Intrivo does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
We use reasonable security measures as required by applicable law. Unfortunately, no methods used to transmit information via the internet or methods of data storage are completely secure. We cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or administrative safeguards. Any transmission of information is at your own risk. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
Our Site is intended for people who are in the United States. We make no representations that our Site is appropriate or available for use in any location outside of the United States. If you are a resident of another country or are accessing the Site from outside of the United States, please note that you are transferring your data to the United States of America which does not have the same data protection laws as the European Union and other regions.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household or device (“personal information”). Personal information does not include:
Personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information we collect for one or more of the following purposes:
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the following categories of third parties:
In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:
Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: Protected classification characteristics under California or federal law.
Category D: Commercial information.
Category F: Internet or other similar network activity.
Category G: Geolocation data.
Category I: Professional or employment-related information.
Category J: Non-public education information.
Category K: Inferences drawn from other personal information.
We disclose your personal information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, Company has not sold personal information based on our understanding of that term.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see “Exercising Access, Data Portability, and Deletion Rights,” below), we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see “Exercising Access, Data Portability, and Deletion,” below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us at the addresses below.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to the address identified below.
You can review and change your personal information by contacting us to request access to correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Intrivo Diagnostics, Inc.
10000 Washington Blvd, Floor 6
Culver City, CA, USA 90232
Tel. 888 965 0301
No representations or claims regarding Intrivo products are intended to substitute for professional medical advice. Intrivo recommends that you always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical question or condition.